–

RETURNS AND CLAIMS

We strongly recommend that customers ensure the dimensions of all furniture purchased from us are suitable for their intended use and accessible within their space. Approximate dimensions for each piece of furniture can be found in the “Features and Dimensions” section of our website for each product. We strive to provide the most accurate measurements possible.

–RETURNS AND CLAIMS

We strongly recommend that customers ensure the dimensions of all furniture purchased from us are suitable for their intended use and accessible within their space.

Approximate dimensions for each piece of furniture can be found in the “Features and Dimensions” section of our website for each product. We strive to provide the most accurate measurements possible.

PURCHASED ONLINE OR BY PHONE? PURCHASED IN-STORE?

RETURNING PRODUCTS PURCHASED ONLINE OR BY PHONE

–HOW TO RETURN MY ORDER?

For Change of Mind Returns you have 14 days from the date of receipt of the order to inform us about your desire to return the purchased goods. For the returned product to be collected it will incur a charge of €49.00 collection will be during normal working hours Monday to Saturday.

You can also return the item to our nearest store at no cost.If you decide to return this by any other means, we will not reimburse any costs incurred.

–

HOW TO CONTACT US?

returns-new

PHONE

Customer Service team on 0818 22 44 66

EMAIL

Emailing us at [email protected]

returns-new

STORE LOCATOR

Visit our nearest store

TO PROCEED WITH A PRODUCT RETURN OR SERVICE, PLEASE COMPLETE THE FORM BELOW:

Purchased on website return form      

or scan QR code

returns-policy

  • Your Sales order number
  • The name of the item you wish to return
  • Date when order was placed
  • Date when order was received
  • Photo of product/s if damaged/defective
  • The product must be returned in good condition and may not be used to a greater extent than it would have been tested in a store demonstration.
  • It is the customer’s responsibility to be satisfied with the product before discarding the packaging. The customer is responsible for any reduction in the value of the goods caused by improper handling and care when submitting a return request
  • Refunds will be processed to the original payment method used at the time of purchase, usually within 10 days.
  • Restocking Fee of 25% of the item value applies if items are out of packaging and already assembled.

We need to be notified of any issue up to 14 days following delivery. We will then arrange collection of the item from your home or place of original delivery.

While still in your possession you must take reasonable care of the product. Any damage outside of the original reported could incur a charge against your refunded amount

Please note that returns are not permitted in relation to the following products (unless the item is damaged or faulty)

  • Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and sealed in its original packaging
  • Special or customised product orders made to the specifications of the customer

Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2022 and as such your statutory rights are not affected.

RETURNING PRODUCTS PURCHASED IN-STORE

When the product is damaged, please contact us immediately.

HOW TO CONTACT US?

returns-new

PHONE

Customer Service team on 0818 22 44 66

EMAIL

Emailing us at [email protected]

TO PROCEED WITH A PRODUCT RETURN OR SERVICE, PLEASE COMPLETE THE FORM BELOW:

Purchased in store form   

or scan QR code

returns-policy

  • Your Sales order number
  • The name of the item you received is damaged/defective
  • Photo of damaged/defective item
  • Address
  • Full contact details
  • We do not offer refunds or exchanges on clearance or sold-as-seen/ex-display items unless the product is deemed faulty
  • Restocking Fee of 25% of the item value applies if items are out of packaging and already assembled.
  • A non-standard order (Custom order) is a product created to meet specific customer requirements. It is non-cancellable and the deposit is non-refundable.
  • Unfortunately for hygiene reasons mattresses, pillows, mattresses toppers and bed linen cannot be returned if removed from their original packaging.
  • We do offer a refund on giftware, rugs, lighting, pictures & mirrors, cushions & throws. A refund will only be provided on these items if they are returned to us within 7 days of purchase with a valid receipt, in merchantable condition and in its original packaging.
  • We will offer an exchange on these items if they are returned to us in store within 14 days from the date of original purchase with a valid receipt, in merchantable condition and in its original packaging.
  • Outlet / floor models and discontinued items may show signs of wear. Please check carefully as they are sold as is and are non-returnable.

Please note that returns are not permitted in relation to the following products (unless the item is damaged or faulty)

  • Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and sealed in its original packaging;
  • Special or customised product orders made to the specifications of the customer

 Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2022 and as such your statutory rights are not affected.

Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2022 and as such your statutory rights are not affected.