TERMS & CONDITIONS

It is important that you take a few moments to check your order, paying particular attention to the following details.
1. Your full contact details, delivery address and any special instructions have been noted correctly.
2. If you have requested an additional service, e.g. removal of old furniture and it is not on your sales order, please contact your sales advisor to have it added.
3. Ensure the item will fit into your room. It can be easy to misjudge sizes so please ensure that you have the correct room measurements. We provide measurements for our products where possible.
4. Please consider whether there is adequate access to your property and through your property for the item being delivered. A re-stocking charge of 25% of the item’s value will apply where adequate access is not available when goods are delivered and a credit note will then be issued for the outstanding value.

Your payment terms are outlined on the front of your sales order. Full payment must be made in order to schedule delivery. We do not accept cash on delivery. Payments made by cheque will require 10 working days clearance before delivery. We do not accept payments made over the phone by credit or debit cards unless the card has been used in the store previously.

We do not offer refunds or exchanges on furniture unless the product is deemed faulty or damaged. Once your order has been placed and the item specifically reserved by you with payment of a deposit, the order cannot be cancelled and deposits or part-payments made are non-refundable.   We do offer a refund on giftware, bed linen*, rugs, lighting, pictures & mirrors, cushions & throws.  A refund will only be provided on these items if they are returned to us within 7 days of purchase with a valid receipt, in merchantable condition and in its original packaging.  We will offer an exchange on these items if they are returned to us in-store within 30 days from the date of the original purchase with a valid receipt, in merchantable condition and in its original packaging.  *Please note that bed linen products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and is in its original sealed packaging. For products which are faulty or damaged, please notify us as soon as possible following delivery and no later than 3 days after the fault or damage has been identified by you. Our sales team will discuss with you the most appropriate means of redress in the circumstances. Each case will be dealt with on an individual basis. *NOTE: Unfortunately for hygiene reasons mattresses, pillows and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.

A delivery date will be confirmed once the final payment has been received. If the item is not in stock on the date of purchase we will provide you with an approximate lead time for the arrival of your order to our warehouse. Once the goods arrive at our warehouse you will receive notification and upon payment of any outstanding balance a delivery date will be scheduled for you. We are dependent on the advice of our suppliers when quoting lead times to you but where there is any undue delay in receiving your order, your sales advisor will advise you of this. Please note a specific time cannot be provided for deliveries, however, on the morning of your scheduled delivery, our driver will contact you within two hours of the expected delivery time.

Please note the following:
a) If our driver cannot make contact with you on the date of the delivery on the number provided to us or fails to gain access to your delivery address on the date of delivery then your delivery will be re-scheduled for the next available day.  A re-delivery charge of €50 will apply which must be paid before your re-scheduled delivery.
b) Our delivery team will deliver to the door of your premises. If requested, our delivery team will place items inside your premises. If our delivery team feel that there is an access issue, a waiver will need to be signed by the customer before the delivery team can proceed. Please note we do not accept responsibility for any damage whatsoever caused to your premises or possessions within. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared.
c) You will not be liable for any damage to goods existing at the time of delivery, therefore, to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed. Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavour to repair or replace a damaged item within 7 days for stock items. For non-stock items, a longer lead time will apply.

We make every effort to deliver goods within estimated time scales. Our standard time scale is approximately 30 days. Delays can occasionally occur due to unforeseen factors of which you will be advised.   We shall not be held liable for any delay or failure to deliver the products within any time scales provided. A delivery cannot be cancelled on the day of delivery as our delivery trucks are loaded the evening before the scheduled delivery. You must advise us of any cancellation at least 5 working days prior to the scheduled delivery date. A cancellation of the delivery date outside this time period will lead to a re-delivery charge.

At the time of order placement, it is the responsibility of you (the buyer) to advise us of any access difficulties that may arise when delivering to your property.  Examples include but are not limited to notifying us of narrow walkways, parking restrictions, narrow doors or hallways and number of flights of stairs (if more than 1).  The pathway from point of delivery vehicle parking to the room the product is being placed in must be clear of all and any slip, trip and fall hazards.  Where we cannot complete the delivery due to issues arising a second delivery fee will be charged.

As part of our assembly and removal service, we take away all unwanted packaging belonging to the item for recycling. If you have purchased a new mattress for delivery, our delivery team can remove /disassemble your old mattress, divan or bed frame for recycling for an additional charge.  Please contact your sales advisor for further information on our charges and conditions for removal of old items. Should you require your old furniture to be removed, other than the aforementioned items, please advise your sales advisor prior to delivery and you will be informed of our charges. All removal and disassembly charges must be paid for in advance of delivery. Once delivery and/or assembly has been completed you should inspect goods to ensure your complete satisfaction. Upon completion of the delivery, you will be asked to sign a delivery docket confirming receipt of goods.

We can arrange some smaller items for in-store collection. Please talk to one of our Sales Advisors about this service. Please note we offer a collection service from our Central Warehouse in Newbridge on Saturdays only.

We will store your goods for up to 28 days if requested provided full payment is made at point of sale. All clearance and display items must be collected within 7 working days. On the expiry of these dates please note a weekly storage charge of 5% of the value of your order will apply.

Rooms must be clear of furniture and old floor coverings prior to the fitter’s arrival time unless arrangements are made with the fitter in advance. An additional charge may apply for this work. Failure to clear rooms prior to fitting may result in delays and/or the inability to carry out the work at the appointed time and we do not accept any liability for such delays. Please inform your sales advisor and the fitter if your floor is not of standard wood or concrete construction, or if there are pipes/cables fitted close to the floor surface. No liability will be accepted by us unless such hazards are brought to the fitter’s attention prior to fitting. Fitters undertake to carry out their work with reasonable care and skill but even with the greatest care, the home decor may be marked or scuffed during the fitting process. New wallpaper and paintwork should be allowed to fully dry and harden prior to fitting; a minimum of one week is recommended. Doors may need to be trimmed to allow clearance. This is not part of the fitting work unless it has been specifically agreed in advance. This is specialised carpentry work which fitters are unable to undertake. In the event that the doors do not have sufficient clearance for the carpet, the fitters may remove the doors to allow fitting and leave the doors ready for your appointed carpenter to carry out the trimming.

Placing your Order Online

Select the product(s) you wish to purchase by clicking Add to Basket.

You can view the products selected by going to View Basket.

Once you are satisfied that the content of your shopping Basket is complete then Proceed to Check Out.

You will be asked to complete your name and delivery address details.

Then click on Place Order to process your payment details. Once your order has been completed you will then receive an Order Reference Number and an automated email will be sent to you containing all the relevant order details and recognising receipt of your payment.

If we are not able to deliver your goods within 30 days of the date of your order, we shall notify you by e-mail or phone to arrange another date for delivery.

Please see Delivery for further information in relation to delivery and assembly details of our products.

To view and/or edit your order you can log into your Account and view your Account History.

Any errors or mistakes made by you in the provision of the delivery address at Check Out stage can be corrected at any stage either by emailing one of our sales advisors at customerservice@michaelmurphy.ie or via your Account History.

This can be done at any stage up until a member of our sales team has contacted you directly to confirm your order details and the delivery date for the item purchased.

If for any reason there is a problem with your order, we will contact you as soon as possible by email or telephone to inform you of the issue prior to proceeding with the order process.

Online Returns Policy

We recommend you read our returns policy prior to purchasing any product online.
You have the right to return any product you deem unsuitable that you have purchase on line once we are notified with 14 days of receiving it.
To return a product in any of the below situations contact must be made customerservice@michaelmurphy.ie or via our online portal.
For Change of Mind Returns these can be returned to any of our store locations within 14 days of your cancelation notification. If you wish for the returned product to be collected it will incur a charge of 79.00. collection will be during normal working hours Monday to Saturday.
If you decide to return this by any other means we will not reimburse any costs incurred.
The product must be returned in good condition with its original packaging and may not be used to a greater extent than it would have been if tested in a store demonstration.
Any product that has been fully or partially assembled and the packaging has been removed by our delivery team will incur a 25% restocking fee.
Following the return of the product a refund will be issued within 10 working day of the goods being received, and will be done so by the same method of payment.
For hygiene reasons we do not accept returns on any bedding products i.e., mattress, divans bed linen.

For Damaged Returns we need to be notified of any issue up to 14 days following delivery. We will then arrange collection of the item from your home or place of original delivery.
While still in your possession you must take reasonable care of the product. Any damage outside of the original reported could incur a charge against your refunded amount.
Following collection of the product a refund will be issued within 10 working days

CONTACT FORM

ONLINE CANCELLATION FORM

To: Michael Murphy Home Furnishing, Edward Street, Newbridge, Co. Kildare

I hereby give you notice that I cancel my contract of sale of the following product(s).

We will refund payment received from you, including the cost of original delivery without undue delay and in any event not later than 14 days from the day on which we are informed about your decision.

Please note we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.

Cost of Returns

If you choose to return a product, you will be responsible for the costs of returning the product(s) to one of our nearest stores (see Store Finder) or alternatively, we can arrange for the product(s) to be collected if you contact us directly.

In this case, please note that a collection fee of approximately €50 will apply if the item is to be collected from a location within a 20 mile radius of one of our stores.

A collection fee of approximately €120 will apply if the collection point is outside a 20 mile radius of one of our stores.

Please note that products must be returned in as new condition in the original packaging.

You will be liable for any diminished value of the goods resulting from the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.

Products excluded from Online Returns

Please note that returns are not permitted in relation to the following products (unless the item is damaged or faulty) –

• Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and unsealed in its original packaging;

• Special or customised product orders made on the specifications of the customer;

• Products which a customer has chosen to have assembled on delivery.

Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2013 and as such your statutory rights are not affected.

Any faulty or damaged product should be notified to us as soon as possible following delivery and no later than 3 days after the fault or damage has been identified by you.

Please notify us by either email to customerservice@michaelmurphy.ie or by contacting a member of our sales team directly in-store.

If a product is faulty we ask that you do not use the product for your own safety.

We may request to inspect the goods to confirm the fault or request you to carry out a telephone diagnostic to identify the problem.

If you are reporting a faulty or damaged product by email, please include photos of the damaged or faulty product. We reserve the right to carry out a further inspection of the product, if deemed necessary.

You will not be liable for any damage to goods existing at the time of delivery therefore to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.

Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavour to repair or replace a damaged item as soon as possible but we cannot guarantee the same day delivery.

Once reported to us, if the product is faulty or damaged, our sales teams will discuss with you the most appropriate means of redress in the circumstances.

Each case will be dealt with on an individual basis.

Please note that a full refund will not be available where the damage to the product is minor in nature and you ought reasonably to have been aware of the damage on inspection of the product either at the time of delivery or shortly thereafter.

From time to time, a product specification from the manufacture may change, in which case in the event of replacement we will do our best to offer you a substitute product of similar or better quality then the faulty item being returned.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available to you solely as part of your use of the website shall remain vested in us or our licensees at all times.

You acknowledge and agree that the material and content contained on this website is made available for your personal non-commercial use only and that you agree to only download such material and content for the purposes of using this website.

You further acknowledge that any other use of the material and content of this website to include use of our name, logo and trademark is strictly prohibited and you agree not to copy, reproduce, transmit, publish or display, commercially exploit or derivative works of material and content from this website.

You are entirely responsible for all activity in relation to any online account held by you with us and also to any payments processed through our online payment account which is hosted by Realex.

Go to Secure Payment for further details. We will take all reasonable precautions to keep the details of your order secure but unless we are negligent we cannot be held liable for any losses used as a result of unauthorised access to information provided by you.

We will use reasonable endeavors to verify the accuracy of any information on the site but make no representation or warranty of any kind, express or implied, regarding the contents of availability of the site or that it will be timely or error-free that defects will be corrected, or that the site or the server that makes it available are free from viruses or bugs or represent functionality, accuracy, reliability of the website.

You agree to notify us immediately of any unauthorised use or any other breach of security.

The material displayed on our website is provided without any guarantees, conditions or warranties of any kind as to its accuracy or any other matter and we expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

You agree we are not liable for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or result of the use of our website (whether through use of goods purchased via the website or otherwise), any websites linked to it and any materials posted on it, including, without limitation any liability for economic loss (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) or loss of goodwill or reputation; or special or indirect loss suffered by that party arising out of or in connection with the provisions of any mater under these terms and conditions.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable laws.

You agree to indemnify us and keep us indemnified, each of our related entities and other persons involved in the creation and operation of this website from any and all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website.

This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.

Based on our current online promotions, we offer discount coupons that are sent directly by email to all who subscribe to our online promotions. In cases of competitions, we will contact winners through email or phone number, depending on how contact details are provided. Please note: only one coupon could be used per online purchase, and discount coupons are only valid for online purchases unless our promotions state otherwise.

If you are not happy with our products or services and/or wish to make a complaint please send us an email to customerservice@michaelmurphy.ie or contact us by phone and ask to speak with one of our sales managers (see Store Finder) or write to us at: Michael Murphy Home Furnishing, Edward Street, Co. Kildare.